A chatbot is a computer program designed to simulate conversation with human users, especially over the internet.
How do chatbots work?
Chatbots are typically built using natural language processing (NLP) and machine learning algorithms that allow them to understand and interpret human language.
Chatbots can be used for a variety of purposes, including customer service, marketing, and automation of repetitive tasks. They are often integrated into messaging platforms, such as Facebook Messenger, WhatsApp, or Slack, and can interact with users through text, voice, or even visual interfaces like buttons or menus.
What are the different types of Chatbots?
There are two main types of chatbots: rule-based and AI-powered. Rule-based chatbots follow a pre-set script or decision tree and can only respond to a limited range of questions or commands. AI-powered chatbots, on the other hand, use machine learning algorithms to learn and adapt to user inputs. This type of chatbot is able to handle a wider range of queries and provide more personalized responses.
Chatbots are designed to provide a more efficient and convenient way for users to interact with businesses or organizations, without requiring human intervention. They can save time and resources for companies by streamlining simple queries or tasks, while also improving the overall customer experience.
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